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What is a Specialty Pharmacy?

A specialty pharmacy provides complex and sometimes costly medications, that may require special storage and handling. These medications may not be available at your local pharmacy. The medications may be injected, taken by mouth, or infused. Sometimes, these medications have side effects that require monitoring by a trained pharmacist. Reading Hospital Pharmacy focuses on providing these medications with excellent customer service and clinical support.

Contact Information

To ensure your privacy, please do not send medical information through e-mail.

Hours of Operation

Open 24 hours a day, 7 days a week

A licensed pharmacist is also available by phone 24/7 to discuss urgent matters. Please call 833-739-0044.

Provider handing prescription to patient

Please Review our Welcome Packet!

Available in English and Spanish

Review our Welcome Kit

Patient Management Program

When we receive your prescriptions, our staff will enroll you in our free program. Our Patient Management Program includes:

  • Education about how and when to take your medication.
  • How to manage possible side effects.
  • Clinical evaluation and support.
  • Your participation is completely voluntary.

If you do not wish to participate in the patient management program, please let us know. If you would like to use another specialty pharmacy, please call us and we will assist you with the transfer of your prescription.

Refilling a Prescription

You may order refills in person, by phone, email, or by MyTowerHealth. Please allow two (2) business days for the specialty pharmacy to process your refill order.

Refill in Person

Address: 420 S 5th Avenue, West Reading, PA 19611

Enter the 5th Avenue hospital entrance through the revolving door. Turn right, and the pharmacy is at the end of the foyer.

Refill on MyTowerHealth

Request refills through the MyTowerHealth portal.

Sign up for MyTowerHealth. 

Refill by Phone

Call our specialty team at 833-739-0044.

Refill by Email

Email one of our specialty pharmacists at rhspharmacy@towerhealth.org.

Specialty Pharmacy Frequently Asked Questions

Will my insurance company let Reading Hospital Pharmacies dispense my medication?

Reading Hospital 5th Avenue and Berkshire Pharmacies can dispense for most insurance companies. Occasionally, your insurance company will require the use of another pharmacy. In these instances, we will transfer your prescription and have the new pharmacy contact you.

Will you ever substitute my medication with another?

From time to time, it is necessary to substitute generic drugs for brand-name drugs. This could occur if your insurance company prefers a generic to be dispensed or to reduce your copay. If a substitution needs to be made, a member of the Reading Hospital Pharmacy team will contact you before shipping the medication to let you know of the change.

When should I contact Reading Hospital Pharmacies?

Call Reading Hospital Pharmacies if:

  • Your address, telephone number or insurance information has changed.
  • You have any questions about the status of your prescription.
  • You have concerns about how you take your medication.
  • You need to reschedule or check the status of your delivery.
  • To start or stop a medication or if your dose changes.
  • You have a reaction or allergy to your medicine.
  • You would like more information about your plan for therapy.
  • You need to report a suspected medication issue.
  • You notice your medication has been recalled by the FDA.
Is it important to take all my medication?

Yes. Follow your doctor’s instructions for both the amount of the medication you should take and the length of time you should take it. We understand that some medications may have unpleasant side effects or are hard to administer. Our pharmacists are available to offer practical advice about dealing with these issues and can help you to contact your provider about how to manage these side effects.

What do I do if I have a bad reaction to the medication?

Call 9-1-1 or have someone drive you to a hospital emergency room if the reaction appears serious or life threatening. Contact Reading Hospital Pharmacies or your doctor who prescribed the medicine to report the reaction.

Can I return my prescription?

Once your prescription is given to you from the pharmacy it cannot be returned to the pharmacy. If you suspect your medication or device is defective, please call us and we will see if a new medication or device can be sent to you. If you believe the medication you are taking has been recalled, please call Reading Hospital Pharmacies, and our staff will help you.

How do I dispose of unused medication?

For instructions on how to properly dispose of unused medication, please contact Reading Hospital Pharmacies or go to the below FDA websites for information and instructions:

Reading Hospital 5th Avenue Pharmacy houses a U.S. Drug Enforcement Administration (DEA) authorized collection receptacle called MedSafe. This means you can throw away unused or old medicines in the blue medication disposal bin located in the pharmacy during normal business hours.

What are some resources for the pharmacy?

We look forward to hearing from you, if you need to speak to a pharmacist, we are available in person, by phone, or via email.

Please review our Welcome Packet! 

Patient Rights and Responsibilities

Disease-state-specific information 

Medication-specific information 

Population health information 

Pill identifier 

Community resources links