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We offer several virtual care options to suit your needs. We encourage you to sign up for a MyTowerHealth account so you can easily access your after-visit summaries, refill prescriptions, and more. Sign up now or log in.

Virtual Urgent Care

When you need care quickly, we’re available 365 days per year. Like traditional urgent care, virtual urgent care is a good option for people who want to see a doctor quickly.

Virtual Urgent Care

How to Access Virtual Urgent Care

  1. Use a reliable internet connection and a web-enabled device (desktop computer, laptop, tablet, or smartphone).
  2. Log in from your desktop computer, or download the MyTowerHealth app (available on the Apple App Store or Google Play).
  3. Create an account or log in to your existing account.
  4. Answer the registration and symptom questions.
  5. E-Check in for your visit to alert our provider you are ready.
  6. Stay in the virtual waiting room until an urgent care provider appears onscreen.

Following your virtual appointment, an after-visit summary with care instructions will be added to your MyTowerHealth account.

We will submit a charge of $65 to your health insurance for the virtual urgent care visit. If your insurance does not cover the visit, you may be responsible for the full amount.

Symptoms and Conditions Treated

Virtual urgent care is suitable for minor illnesses and injuries that don’t require a physical exam, including:

  • Allergies
  • Bronchitis
  • Cold and flu symptoms
  • COVID-19-related concerns
  • Pink eye
  • Sinus problems
  • Skin problems, such as minor cuts, burns, rashes, or insect bites
  • Urinary tract infections

Virtual Care by Appointment

Have a routine medical question or concern? Schedule a video or phone appointment with your Tower Health Medical Group (THMG) provider. Your provider knows you and your health history, and many of our primary care doctors and specialists offer virtual visits during regular office hours.

MyTowerHealth

How to Schedule Virtual Care by Appointment

  1. Use a reliable internet connection and a web-enabled device (desktop computer, laptop, tablet, or smartphone). 
  2. Call your doctor’s office as you normally do.
  3. If your symptoms don’t require a physical examination, you’ll be offered the choice of an in-person or virtual visit during your provider’s available time slots.
  4. If you choose a virtual visit, you’ll receive a link with check-in instructions in your MyTowerHealth account.
  5. When it’s time to log in for your appointment, click on the link provided.

Following your appointment, an after-visit summary with care instructions will be added to your MyTowerHealth account.

Symptoms and Conditions Treated

Virtual Care by Appointment is suitable for diagnosing and recommending treatment for non-life-threatening illnesses and injuries, or evaluation after a surgery or procedure.

  • Allergies
  • Back pain
  • Cold and flu symptoms
  • Cough
  • COVID-19 symptoms
  • Diarrhea
  • Fatigue
  • Follow-up visits with specialists after a medical treatment, procedure, or surgery
  • Red or pink eye
  • Sinus problems
  • Skin problems, such as minor cuts, burns, rashes, or insect bites
  • Urinary problems

Virtual Pediatric Care Appointment

It’s not always easy to squeeze in a trip to the doctor’s office — especially if your child needs care during the middle of a work or school day. Virtual visits scheduled through St. Christopher’s Pediatric Associates let you talk to your child’s pediatrician or specialist via video during regular office hours.

Virtual Pediatric Care

How to Schedule a Virtual Pediatric Care Appointment

  1. Use a reliable internet connection and a web-enabled device (desktop computer, laptop, tablet, or smartphone).
  2. Call the doctor’s office as you normally do.
  3. If your child’s symptoms don’t require a physical exam, you’ll be offered the choice of an in-person or virtual visit during the provider’s available time slots.
  4. If you choose a virtual visit, you’ll receive a link to your email address with log-in instructions.

On the day of your appointment, just follow these simple steps: 

  1. Use the link provided or go directly to https://stchristophers.doxy.me/.
  2. Choose the provider’s name from the drop-down list and click “enter room.”
  3. After checking in, you’ll be placed in a virtual waiting room until your child’s provider appears onscreen.

If your provider asks you to fill out any forms ahead of your child’s virtual visit, you may find them in our virtual care resources.

Symptoms and Conditions Treated

Virtual pediatric visits are ideal for minor illnesses and injuries that don’t require an in-person evaluation or for routine follow-ups with your child’s specialist.

  • Cold and flu symptoms
  • Consultations with specialists in pediatric cardiology, endocrinology, gastroenterology, nephrology, neurology, and more
  • Croup
  • Diaper rash
  • Digestive problems
  • Fever
  • Follow-up visits after a medical treatment, procedure, or surgery
  • Mild allergic reactions
  • Pink eye
  • Sinus problems
  • Skin problems, such as minor cuts, burns, rashes, or insect bites

eVisits

These health visits are ideal if you simply want to report your symptoms online without talking to a provider in real-time. You can answer a series of questions related to your symptoms and attach any relevant photos. A provider will review the information you submitted and send back treatment instructions in writing. Request an eVisit through your secure MyTowerHealth account or sign up for an account to access this option.

What is Virtual Care?

Virtual care is a safe, convenient option for minor illnesses and injuries that don’t require a physical evaluation. You can connect with a provider while at home or on the go, using your computer or mobile device.

When you need medical treatment quickly, you can count on us for prompt, professional care — either in-person or online. We offer virtual care services seven days a week, in addition to our regional network of primary care doctors, specialists, and urgent care centers.

Benefits of Virtual Care

  • See a provider when it’s most convenient for you.
  • No need to wait in line for care.
  • Skip the drive or hassle of finding transportation.
  • Avoid contact with other sick people.
  • Easier for parents who would have to bring children or find childcare

Virtual Care FAQs

What should I expect during my virtual visit?

Virtual visits are a lot like traditional office visits. Your provider will ask questions about your symptoms and how you’re feeling. If you’re using video, you can show them certain areas of concern (like eye redness or a wound). Your provider will offer medical treatment and, if necessary, order further testing, follow-up visits, or prescriptions.

What technology do I need for a virtual visit?

You can access our virtual care services using a computer, laptop, tablet, or smartphone. If you plan to use Virtual Urgent Care, you must download and install the MyTowerHealth app (available from the Apple App Store or Google Play, or via desktop and set up an account. Scheduled visits are conducted through MyTowerHealth.

How should I prepare for a virtual visit with video?

Here are some tips to improve your virtual care experience:

  • Find a quiet place to have your visit.
  • Make sure you have a secure and reliable internet connection or Wi-Fi signal.
  • Use updated hardware and software on your computer, laptop, or smartphone.
  • Charge and test your devices before you connect with us.
  • During your visit, let your provider know if the quality of their video or audio makes the conversation unclear.
Does my insurance cover virtual visits?

We encourage you to contact your insurance carrier for information regarding medical eligibility, insurance coverage, and any out-of-pocket costs you may incur for your virtual visit.

Who should I contact if I have questions about setting up or accessing virtual care?
  • For help logging into or signing up with MyTowerHealth, contact 484-628-6924.
  • For help with St. Christopher’s virtual visits, call 844-436-9963.
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Primary Care

Need a doctor you or your family can turn to for check-ups, preventive care, and medical treatment? Our primary care doctors offer routine care for children, teens, adults, and seniors.

Girl with pink cast and urgent care provider

Urgent Care

Sometimes you need medical care when you least expect it. Tower Health Urgent Care centers diagnose and treat any minor emergency, from orthopedic injuries to cold and flu or other common illnesses.

kids running under umbrella

Pediatrics

We offer a full range of pediatric services for newborns, children, and adolescents at every stage of development.

Need help? We’re here.

To find out if virtual care is appropriate for your symptoms, email us.

Tower-Health-email VirtualCare@towerhealth.org